CLEANIN.PK — PRIVACY POLICY
Last Updated: June 2026
This Privacy Policy explains how Cleanin.pk ("we," "us," "our") collects, uses, stores, and protects your personal information when you visit our website (cleanin.pk), contact us via WhatsApp or phone, or book any of our cleaning services. By using our website or services, you agree to the practices described in this policy.
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
When you contact us or book a service, we may collect:
- Full name
- Phone number
- Email address (if provided)
- Service address / location
- System or unit details (e.g., solar system size, number of panels, AC units, vehicle type)
- Any notes or preferences you share with our team
This information is collected through our website contact form, WhatsApp conversations, phone calls, or in-person interactions during service visits.
1.2 Information Collected Automatically (Website Visitors)
When you visit cleanin.pk, we and our advertising partners may automatically collect certain technical information through cookies and tracking pixels, including:
- IP address
- Browser type and device information
- Pages visited and time spent on our website
- Referral source (how you found our website)
- Interactions with our ads on Meta (Facebook/Instagram), Google, and TikTok
1.3 Advertising & Tracking Technologies
We use the following third-party advertising and analytics tools on our website:
- Meta Pixel (Facebook & Instagram) — to measure ad performance and show relevant ads to people who have visited our site
- Google Ads / Google Analytics — to measure website traffic and ad performance
- TikTok Pixel — to measure ad performance and retarget visitors on TikTok
These tools may place cookies on your browser to track your activity on our website and across other websites for advertising purposes. This helps us show you relevant ads about our cleaning services and measure how effective our advertising campaigns are.
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect how our website functions or how relevant the ads you see are.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your inquiries and provide quotations
- Schedule and deliver cleaning services
- Process payments and issue invoices
- Send service reminders (e.g., upcoming cleaning due dates)
- Improve our website, services, and customer experience
- Measure and improve the performance of our advertising campaigns on Meta, Google, and TikTok
- Show you relevant ads about our services based on your past interaction with our website (retargeting)
- Comply with legal or regulatory obligations where applicable
3. HOW WE COMMUNICATE WITH YOU
At this time, Cleanin.pk primarily communicates with clients through WhatsApp. Your phone number is used to:
- Send quotations and pricing information
- Confirm and remind you of scheduled service appointments
- Send invoices and payment confirmations
- Share before/after photos of completed jobs
- Notify you of upcoming service due dates (for recurring contracts)
We do not currently store client information in an automated database or server-based CRM system. Client details are managed directly through WhatsApp conversations and internal records maintained by our team for scheduling and invoicing purposes.
4. INFORMATION SHARING & THIRD PARTIES
4.1 We Do Not Sell Your Data
Cleanin.pk does not sell, rent, or trade your personal information to any third party for their own marketing purposes.
4.2 Service Providers We Use
We may share limited information with the following categories of third parties solely to operate our business:
- WhatsApp / Meta — for communication and customer messaging
- Meta, Google, TikTok (Advertising Platforms) — for ad performance measurement and retargeting, as described in Section 1.3
- Payment processors / banks — for processing bank transfers and payments
4.3 Legal Disclosure
We may disclose your information if required to do so by law, court order, or government request, or to protect the rights, property, or safety of Cleanin.pk, our clients, or the public.
5. DATA STORAGE & SECURITY
5.1 Current Storage Practices
At present, client information is primarily stored within WhatsApp conversations and basic internal records (such as invoices, job sheets, and quotations) maintained by our team. We do not currently operate a centralized online database for storing client data.
5.2 Future System Upgrades
As Cleanin.pk grows, we may implement digital systems (such as a customer relationship management platform) to better manage scheduling, invoicing, and client communication. Should this happen, this Privacy Policy will be updated to reflect how data is stored, secured, and managed within any such system, and reasonable technical and organizational measures will be put in place to protect your data.
5.3 Your Role in Data Security
Please be mindful that WhatsApp conversations, while encrypted in transit, are stored on your own device. We recommend keeping your device secure to protect any information shared with us via WhatsApp.
6. COOKIES & TRACKING — YOUR CHOICES
You have the following options regarding cookies and tracking on our website:
- Browser settings: Most browsers allow you to block or delete cookies through their settings menu
- Ad platform opt-outs: You can manage your ad preferences directly through:
- Facebook/Instagram Ad Settings (facebook.com/ads/preferences)
- Google Ads Settings (adssettings.google.com)
- TikTok Ad Preferences (within the TikTok app settings)
Please note that blocking cookies may limit certain website functionality and may result in less relevant ads being shown to you (rather than no ads at all).
7. CHILDREN'S PRIVACY
Our services are intended for adults seeking residential, commercial, or industrial cleaning services. We do not knowingly collect personal information from children under the age of 18.
8. YOUR RIGHTS
You have the right to:
- Ask us what personal information we hold about you
- Request correction of inaccurate information (e.g., wrong phone number or address)
- Request that we delete your information from our records, where legally permissible
- Withdraw consent for marketing communications at any time by simply messaging us on WhatsApp to opt out
To exercise any of these rights, please contact us using the details in Section 10 below.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations (such as adopting a CRM system). The updated version will always be posted on this page at cleanin.pk/privacy-policy with a revised "Last Updated" date. We encourage you to review this policy periodically.
10. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:
Cleanin.pk
📞 +92 300 299 7709
✉ info@cleanin.pk
📍 42-C 1st St, Phase 7 Ext, DHA, Karachi
🌐 cleanin.pk
By using our website or booking a service with Cleanin.pk, you acknowledge that you have read and understood this Privacy Policy.