CLEANIN.PK — TERMS & CONDITIONS

Last Updated: June 2026

These Terms & Conditions ("Terms") govern all services provided by Cleanin.pk ("we," "us," "our," "the Company") to any client, customer, or visitor ("you," "the Client") who books, uses, or inquires about our services through our website, WhatsApp, phone, or in person. By booking any service with Cleanin.pk, you agree to be bound by these Terms.

1. ABOUT CLEANIN.PK

Cleanin.pk is a professional cleaning service provider based in Karachi, Pakistan, offering the following services: Solar Panel Cleaning, AC Cleaning, Car Cleaning, Water Tank Cleaning, and Rug Cleaning.

We are a surface and appliance cleaning company. We do not provide electrical, mechanical, structural, or installation services of any kind unless explicitly stated in a separate written agreement.

2. SCOPE OF SERVICES

2.1 What We Do

Cleanin.pk provides professional cleaning services using safe, deionized (DI) water, pH-neutral cleaning agents, soft brushes, and trained personnel to clean the exterior surfaces and accessible components of the equipment or item specified in your booking or quotation.

2.2 What We Do Not Do

Cleanin.pk does not provide:

Electrical installation, repair, or maintenance of any kind
Solar system performance inspection, certification, or output guarantees
AC gas refilling, compressor repair, or refrigerant servicing
Plumbing repair or structural tank modifications
Vehicle mechanical repair or bodywork
Rug or carpet repair, restoration of damaged fibers, or dyeing

Any service outside our stated scope must be referred to a licensed specialist in that field. Cleanin.pk accepts no liability for issues arising from systems, equipment, or items requiring such specialist work.

2.3 Service-Specific Limitations

Solar Panel Cleaning: We are not liable for pre-existing micro-cracks, scratches, structural issues, or manufacturing defects on panels.
AC Cleaning: We are not liable for pre-existing gas leakage, compressor faults, electrical wiring issues, or manufacturing defects.
Car Cleaning: We are not liable for pre-existing paint damage, dents, upholstery wear, or mechanical issues.
Water Tank Cleaning: We are not liable for pre-existing structural cracks, plumbing faults, or contamination from external water sources.
Rug Cleaning: We are not liable for pre-existing fabric damage, color fading, or fiber deterioration not caused by our cleaning process.

3. QUOTATIONS & PRICING

3.1 Estimate Basis

All quotations provided by Cleanin.pk — whether via WhatsApp, written quote, or our online calculator — are initial estimates based on information provided by the client (system size, unit count, area, or measurements).

3.2 Final Pricing

Final pricing is subject to confirmation upon physical, on-site inspection by our team. Adjustments may apply if:

Actual size, quantity, or condition differs from what was initially reported
Site access is more difficult than described (height, distance, terrain)
Additional safety equipment or manpower is required
The job requires more time than initially estimated

3.3 Quotation Validity

All quotations are valid for 15 days from the date of issue unless otherwise stated. Quotations issued beyond this period must be reconfirmed before booking.

3.4 Frequency & Duration Discounts

Discounts for recurring services (monthly, quarterly, annual contracts) are applied as stated in the relevant quotation or rate card and are contingent on the client maintaining the agreed service frequency. Discounts may be revoked if the client cancels or reduces frequency before the agreed contract term ends.

4. BOOKING & SCHEDULING

4.1 Confirming a Booking

A booking is considered confirmed once the client agrees to the quoted price via WhatsApp, written confirmation, or signed service agreement.

4.2 Site Access Requirements

The client must ensure:

Safe and clear access to the service area
Availability of a clean water source within reasonable proximity
Inverter/electrical shutdown access where applicable (solar jobs)
Any pets, children, or obstructions are kept clear of the work area during service

4.3 Rescheduling

Cleanin.pk reserves the right to reschedule a job due to unsafe weather conditions (rain, high winds, extreme heat) or site access issues. The client will be notified as early as possible and a new date will be agreed upon.

5. PAYMENT TERMS

5.1 Accepted Payment Methods

Cash on completion of service
Bank transfer to our official account (details provided on invoice)

5.2 Payment Due Date

Payment is due within 3 working days of job completion unless a different arrangement has been agreed upon in a signed Service Agreement for recurring contracts.

5.3 Late Payment

Cleanin.pk reserves the right to pause future scheduled services for clients with outstanding overdue payments until the balance is cleared.

5.4 Recurring Contract Billing

For monthly, quarterly, or annual contracts, invoices will be issued after each service visit or as agreed in the signed Service Agreement.

6. CANCELLATION POLICY

6.1 Client-Initiated Cancellation

Cancellations made 24 hours or more before the scheduled service time will not incur any charge.
Cancellations made less than 24 hours before the scheduled service time may be charged a cancellation fee of up to 50% of the quoted amount, to cover team mobilization costs.
Repeated last-minute cancellations (more than twice in a recurring contract) may result in Cleanin.pk revising contract terms or discontinuing the discount applied for that contract.

6.2 Company-Initiated Cancellation

Cleanin.pk reserves the right to cancel or decline a booking if:

The site is deemed unsafe for our team to work in
The client provides false or misleading information about the job scope
Payment for a previous service remains overdue

In such cases, the client will be notified promptly and, if applicable, any advance payment will be refunded as per Section 7.

6.3 No-Show Policy

If our team arrives at the scheduled time and cannot access the site due to the client's unavailability or denied access, this will be treated as a late cancellation under Section 6.1.

7. REFUND POLICY

7.1 Service Already Rendered

Once a cleaning service has been completed and signed off by the client (via Job Completion Report), no refund will be issued, as the service has been delivered in full.

7.2 Dissatisfaction with Service

If the client is dissatisfied with the quality of service, they must report the issue within 24 hours of job completion. Cleanin.pk will, at its discretion:

Send a team to re-clean the affected area at no extra charge, or
Offer a partial refund proportional to the issue reported, if a re-clean is not feasible

Claims made after 24 hours may not be eligible for free re-service or refund, as conditions (dust resettling, weather, usage) may have changed.

7.3 Advance Payments

If an advance payment was made and the service is cancelled by Cleanin.pk under Section 6.2, the full advance amount will be refunded within 7 working days via the original payment method.

7.4 Non-Refundable Circumstances

Refunds will not be issued in cases where:

The client cancels after the team has already mobilized and traveled to site
The dissatisfaction is related to pre-existing conditions outside our scope (see Section 2.3)
The client fails to provide site access despite confirmed scheduling

8. LIABILITY & DAMAGE

8.1 Our Commitment

Cleanin.pk takes utmost care in every job using trained personnel, safe cleaning agents, and panel/surface-appropriate techniques to avoid any damage.

8.2 Limitation of Liability

Cleanin.pk is not liable for:

Pre-existing damage, defects, or conditions not caused by our cleaning process
Indirect or consequential losses (e.g., lost income from system downtime) beyond the value of the service rendered
Damage caused by underlying structural, electrical, or mechanical issues unrelated to surface cleaning

8.3 Reporting Damage

Any damage caused directly by our team during a service must be reported within 24 hours of job completion, along with photographic evidence where possible, for our team to investigate and resolve fairly.

8.4 Maximum Liability

In the event Cleanin.pk is found liable for damage caused during service, our maximum liability shall not exceed the total amount paid by the client for that specific service visit.

9. CLIENT RESPONSIBILITIES

The client agrees to:

Provide accurate information about the system, unit, or item to be cleaned (size, type, location, access)
Ensure a safe working environment for our team, including stable structures and clear pathways
Disclose any known pre-existing damage or issues before the service begins
Make payment within the agreed timeframe
Treat our team with respect and professionalism

10. HEALTH, SAFETY & CONDUCT

Cleanin.pk's team follows strict internal safety protocols (including our Worker Safety Policy and PPE requirements) on every job, particularly for height-based and electrical-adjacent work such as solar panel cleaning.

The client agrees not to instruct our team to bypass any safety procedure, and acknowledges that our team has the right to pause or stop work if site conditions are deemed unsafe.

11. PHOTOGRAPHS & DOCUMENTATION

Cleanin.pk may take before-and-after photographs of the service area for quality assurance, job completion reports, and (with client consent) marketing or portfolio purposes. Client information (name, address, contact details) will never be shared publicly without explicit permission.

12. CONFIDENTIALITY

Any personal or business information shared with Cleanin.pk during the course of providing services will be kept confidential and used solely for the purpose of service delivery, scheduling, and invoicing.

13. AMENDMENTS TO TERMS

Cleanin.pk reserves the right to update or modify these Terms & Conditions at any time. The most current version will always be available on our website at cleanin.pk/terms. Continued use of our services after any update constitutes acceptance of the revised Terms.

14. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation between both parties before pursuing formal legal action in the courts of Karachi, Sindh.

15. CONTACT US

For any questions regarding these Terms & Conditions, please contact us:

Cleanin.pk
📞 +92 300 299 7709
✉ info@cleanin.pk
📍 42-C 1st St, Phase 7 Ext, DHA, Karachi
🌐 cleanin.pk

By booking a service with Cleanin.pk, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.